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I changed the colored cartridges and my black ink level is…

Customer Question
I changed the colored...

I changed the colored cartridges and my black ink level is at 25% but it wont print at all anymore. Just blank pages,

Technician's Assistant: What's the model of your printer?

WF 2650

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

I AM ABLE TO OPEN THE LID, no error msgs

Submitted: 6 months ago.Category: Printers
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Answered in 3 minutes by:
8/1/2017
Technician: Nathan, Engineer replied 6 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 28,053
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Technician: Nathan, Engineer replied 6 months ago

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, if needed.

Best regards,

Nathan

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Customer reply replied 6 months ago
Hey Nathan.. I tried the 5 times cleaning as suggested. May have to try manual cleaning. please advise
Customer reply replied 6 months ago
The colors are printing lightly... But no black and I have blank ink jn it. Although not completely full.
Technician: Nathan, Engineer replied 6 months ago

Thank you for trying.

When was the printer purchased?

Open up the printer, and look for the "carriage" that goes back and forth (on metal rails) over the paper while printing. This is the printhead.

You'll remove the ink cartridges from the printer, then clean on the bottom of them (focus on the ink port/hole) as well as inside the printer where they mate up using qtips and rubbing alcohol.

Unfortunately your model does not have a removable printhead, so it will have to be cleaned in place. Fold up a piece of paper towel in quarters the long way, saturate the middle with alcohol, slide it under the print head, and pick up on the ends while moving up and down to clean it (think of drying your back with a towel).

When cleaning the port on the print head that the ink flows into from the cartridge, also try using a qtip to "pump" the liquid down into the port and force it through, which will help to dissolve any clogs. If possible, you'll get better results by using a syringe and appropriately sized rubber tubing (that will fit into the ink inlet port) to force the alcohol to flush through the head)

After all of this swab again with a few dry qtips or give a blast of compressed air to dry everything well, then put it all back together. You can now try to print, or run the automated print head cleaning function in the setup menu. You may have to run a few pages through before everything starts flowing properly again.

If none of this helps, then you've got a faulty print head(s) which would need to be replaced.

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Technician: Nathan, Engineer replied 6 months ago

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work as an independent technician.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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Category: Printers
Satisfied Customers: 28,053
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Experience: Computer networking/repair. 12+ years experience.

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