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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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All of a sudden my printer is not printing from my e-mail,

Customer Question

All of a sudden my printer is not printing from my e-mail, but if I do ask
JA: What's the brand and model of your printer?
Customer: Canon MG5300
JA: How long has this been going on with your MG5300?
Customer: Just yesterday, but when I do a check on cleaning my printer that prints out - I am low on one of my cartridges, would that effect it?
JA: Anything else you want the printer expert to know before I connect you?
Customer: No that is it -
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Hi there and welcome

Yes, being low on ink for even one cartridge can stop it from printing

Can you replace that cartridge and tell me if it then prints please.