Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have the following message: B200 Printer Error has

Customer Question
Hi I have the...

Hi I have the following message: B200 Printer Error has occurred. Unplug the power cord and contact the service centre.

Technician's Assistant: What's the make and model of your printer, and can you guesstimate how old it is?

Caon MX895

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC , Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Issue just started, I was trying to print an email online

Submitted: 9 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
8/1/2017
Technician: Nathan, Engineer replied 9 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 29,527
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 9 months ago

Unfortunately this B200 error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2012 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Customer reply replied 9 months ago
Thanks so basically I need a new printer. Is this correct.
Technician: Nathan, Engineer replied 9 months ago

In short, yes, it is time for a new printer. This one has lasted longer than it was designed for and is not worth fixing.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 9 months ago

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/2iDSGsO or http://amzn.to/2hQLirU

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG

while a color model is about twice that: http://amzn.to/1n4I7Q5

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 9 months ago

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work as an independent technician.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

Ask Your Own Printers Question
Was this answer helpful?
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 29,527
29,527 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,096 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,649 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,343 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,152 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,083 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Why I cannot get the printer to pull the sheets to fax? Why
why I cannot get the printer to pull the sheets to fax? … read more
Harry
Harry
1,672 satisfied customers
I recently bought an Epson XP-830 printer. It was working
I recently bought an Epson XP-830 printer. It was working just fine on May13 when we left town for 5 days. Since I got home I cannot print anything. I get an error message that says printer not connec… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
964 satisfied customers
My Workforce 600 is not connected to my MacBook Pro.I have a
My Workforce 600 is not connected to my MacBook Pro.I have a WiFi number(###) ###-####but what do I do with it? An Apple tech newbe said I need your help. … read more
Harry
Harry
1,672 satisfied customers
I have a Mac computer and an HP printer. I need to scan
I have a Mac computer and an HP printer. I need to scan documents into a document on my computer. The HP Easy Scan tells me my printer is unavailable and that I should plug it in or try later. The pri… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
What dol do with my printer when going to Fla for 6 months??
What dol do with my printer when going to Fla for 6 months?? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a Minolta bizhub pro c6501 and was show error c-2812,
hi, I have a Minolta bizhub pro c6501 and was show error c-2812, cam help me how I can … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
364 satisfied customers
Cannot print from new printer. New installed yesterday
new installed yesterday person printed from my computer but i donot under unstand apps on printer screen. only copy docs and control tips appears … read more
Cody
Cody
Computer Science
2,296 satisfied customers
Since Window 10 Upgrade 1803 I cannot connect my Kyocera
Since Window 10 Upgrade 1803 I cannot connect my Kyocera M6535 cidn to my network. Is it because SMB V1 has been uninstalled by Microsoft. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a new printer but cannot close the cartidge lid after
I have a new printer but cannot close the cartidge lid after insertion of the two cartridges … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My Canon Pixma MG5220 will not give me the option to scan a
My Canon Pixma MG5220 will not give me the option to scan a 2nd, or more pages to create a PDF. Used to, and I just found the cd disc that came with the printer. I lost this function as Geek Squad rem… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
964 satisfied customers
Printer does not work with this computer. It works with
printer does not work with this computer. It works with other computors in the house. I want to download a new printer driver … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have an HP Officejet Pro 8600 Plus; I just moved and I
I have an HP Officejet Pro 8600 Plus; I just moved and I have searched everywhere for my HP file and can't find it. I have a problem with scanning - didn't have before the move. I think I have a plan … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
I can't get the photo tray reinstalled. Hp 6520. A couple of
I can't get the photo tray reinstalled JA: What's the brand and model of your printer? Customer: Hp 6520 JA: How long has this been going on with your HP printer? Customer: A couple of weeks JA: When … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
I am trying to connect my printer to my laptop and it is
I am trying to connect my printer to my laptop and it is asking for the wps pin. no idea where to find this … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
My Epson XP 410 is only ‘printing' blank pages. Several
My Epson XP 410 is only ‘printing' blank pages. JA: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.) Customer: Yes several time… read more
Harry
Harry
1,672 satisfied customers
Trying to connect my printer using web ij.start.canon but it
Trying to connect my printer using web ij.start.canon but it doesn't recognize it … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
364 satisfied customers
I have an EPSON 440 and I have replaced all the ink
I have an EPSON 440 and I have replaced all the ink cartridges. It is still printing in pink rather than black. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
Can't connect to IMAc. Have been using this printer and this
can't connect to IMAc. Have been using this printer and this iMac for years. Wireless connect … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x