Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Cannot print go to instaink.com, replaced ink cartridges.

Customer Question
Cannot print go to...

Cannot print go to instaink.com, replaced ink cartridges. model#envy 7640

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

Envy 7640 hp instaink 62

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just happened, nothing

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

Just trying to make a copy

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
8/1/2017
Technician: Bhavik Joshi, Computer Software Engineer replied 11 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Printers
Satisfied Customers: 980
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Ask Your Own Printers Question
Technician: Bhavik Joshi, Computer Software Engineer replied 11 months ago

Is it still showing you a message to replace ink cartridges ?

Ask Your Own Printers Question
Customer reply replied 11 months ago
No
Technician: Bhavik Joshi, Computer Software Engineer replied 11 months ago

So what is happening when you are trying to make a copy or print ?

Ask Your Own Printers Question
Customer reply replied 11 months ago
Nothing, message, cannot print ,visit www.instai k.com for info
Technician: Bhavik Joshi, Computer Software Engineer replied 11 months ago

Is this second hand printer or you owns this from the beginning ?

Ask Your Own Printers Question
Customer reply replied 11 months ago
I brought brand new
Technician: Bhavik Joshi, Computer Software Engineer replied 11 months ago

okay. I got it.

Ask Your Own Printers Question
Customer reply replied 11 months ago
What's the problem?
Technician: Bhavik Joshi, Computer Software Engineer replied 11 months ago

While this is no doubt frustrating to encounter when all you want to do is print, I can assure you that this error status can only have two possible causes:

  1. Your printer may have lost its connection to the Instant Ink servers (which is integral for billing, usage tracking and general administration of the service). This means that reconnecting your printer via HP Connected will be integral to restoring your printing ability.
  2. You are being prompted to log onto your HP Connected/Instant Ink account to resolve billing issue or at worst, this prompt is related to both billing and the previously noted connection issue. At any rate, the fix is simple.

Before you try any of the suggestions that I will provide a little further on in this post, please visit : https://instantink.hpconnected.com/us/en/r?jumpid=va_nxc3gze76w to log onto your Instant Ink account.

If you have determined that your printer's showing as 'Offline' in your Instant Ink account try the following steps to restore connectivity:

  • From the printer's front panel, touch the wireless icon and make sure you're connected to your wireless network. If not, run the Wireless Setup Wizard to restore connectivity.
  • Next, touch the icon. If you see an @hpeprint.com address select Print Info Page (and keep this handy for later).
  • If you're not seeing an ePrint address, enable your webservices and touch OK to allow for automatic printer updates - this will result in your printer printing an info page listing the printer's claimcode (which is the combination of letters and numbers preceding the @hpeprint.com address).
  • If you were able to complete these steps, log into your Instant Ink account to re-add your printer's claimcode to your Instant Ink account to restore your connection to the server.

If these basic suggestions come up short please call HP's Cloud Services at(###) ###-####

Ask Your Own Printers Question
Technician: Bhavik Joshi, Computer Software Engineer replied 11 months ago

Let me know if you have any questions on them.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Estimated ink cartridge shows ink in black cartridge but
estimated ink cartridge shows ink in black cartridge but will not print. Ink alinement show black ink box empty. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
503 satisfied customers
Trying to change ink cartridge but the glass cover is locked
Trying to change ink cartridge but the glass cover is locked and will not open to allow access. Is there a problem which needs to be fixed or a command to unlock the cover and gain access? Thanks … read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
Help me figure out how to change ink cartridge for my HP
Please help me figure out how to change ink cartridge for my HP Envy 7640 printer … read more
Sheri
Sheri
Bachelor\u0027s Degree
573 satisfied customers
My Hp envy 7640 will not print states remove and reinstall
My Hp envy 7640 will not print states remove and reinstall ink cartridge indicated making sure it is correctly installed then touch ok. I have done this 15 times making sure cartridge locks in no luck… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
It needs new ink; i have the cartridges, but i don't know
it needs new ink; i have the cartridges, but i don't know how to insert them. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I just inserted my new color and //w cartridges for the HP
My name is***** and I just inserted my new color and b//w cartridges for the HP Instant Ink Replacement Service. Tried to print my card and it will not print. What have I done wrong????? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have instaink and I'm trying to print and I get a message
I have instaink and I'm trying to print and I get a message on my printer that I cannot print, I've checked my ink levels and I have plenty of ink. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
After multiple tries, I cannot get my HP Envy 7640 to accept
After multiple tries, I cannot get my HP Envy 7640 to accept the 62XL ink cartridges as correctly installed. What do I do? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Can't print to my HP Envy 7640. Getting a message" cartridge
Can't print to my HP Envy 7640. Getting a message" cartridge cannot be used until printer is enrolled in HP Instant Ink" , help! … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I recently purchased a HP ENVY 7640. I am on a monthly plan
I recently purchased a HP ENVY 7640. I am on a monthly plan for ink cartridges. I received my first replacements and installed the last week. After making a few copies, I received a message saying tha… read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
I can't get the ink cartridge inserted correctly. Envy 7640,
I can't get the ink cartridge inserted correctly. JA: What is the exact make and model of your printer? And what kind of cartridges are you using? Customer: Envy 7640 JA: What kind of computer are you… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I put in a new HP ink cartridge. The alignment failed,
I put in a new HP ink cartridge. The alignment failed, saying I may have to clean the cartridges. What do I clean them with. Thanks. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
My printer number is HP Envy 7640 that I bought at Best Buy
Hi John. My printer number is ***** Envy 7640 that I bought at Best Buy and I need to order ink but I don't know which Ink to order. Can you help me? … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I just chatted with you about the color cartridge and
I just chatted with you about the color cartridge and somehow lost the connection. … read more
Sean T
Sean T
IT Techncian
High School or GED
9 satisfied customers
7640 printer not working Message to remove and reinstall ink
7640 printer not working Message to remove and reinstall ink cartridges to make sure they are seated correctly. This was done and printer still does not work … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Trying to insert new black ink. Is the printer off or on?
trying to insert new black ink. Is the printer off or on? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,323 satisfied customers
My Multifunction Printer,Copier, Scanner HP ENVY 7640
My Multifunction Printer,Copier, Scanner HP ENVY 7640 e-All-in-one Series … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Recently changed the ink cartridges in my printer (HP ENVY
recently changed the ink cartridges in my printer (HP ENVY 7640 all in one) printer now refuses to print...fax mode appears on screen followed by "printer fails to respond" … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x