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Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have changed the printer head and new ink but only paper

Customer Question

I have changed the printer head and new ink but only white paper comes out...nothing prints
JA: Are you getting any error messages? If so, what do they say?
Customer: I am trying to print from the machine itself so no, no error messages
JA: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?
Customer: Always new ones
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  Joel Kalman replied 2 months ago.

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

Expert:  Joel Kalman replied 2 months ago.

What is the make and model of your printer? How is your printer connected: usb, Ethernet, or wireless?

Customer: replied 2 months ago.
Kodak 7250 connected with usb cable
Customer: replied 2 months ago.
you can fix the issue?
Customer: replied 2 months ago.
because it doesn't even print when it is not connected to the computer
Customer: replied 2 months ago.
Hello?
Expert:  Joel Kalman replied 2 months ago.

Are you saying that it won't copy a document from the glass? It would be helpful to know if it will scan a document into your computer or print a test page from your computer.

Customer: replied 2 months ago.
No it will not copy a document from the glass
Expert:  Joel Kalman replied 2 months ago.

But that could be because the scanner is not operating properly. To troubleshoot the problem, I need to have you print a test page from your computer and scan a document from the glass to the computer.

What is your computer operating system?