How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I need to put it into my husband computer and he does not

Customer Question

I need to put it into my husband computer and he does not have a place for the disc to go in. I have the PIXMA MX490
JA: What kind of computer or device are you printing from?
Customer: HP envy x360
JA: How long has this been going on with your Pixma?
Customer: just got it today put it in mine that had a disc place
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I don't know about when my husband did I need to update mine now put had no problems putting it in
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Joel Kalman replied 2 months ago.

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

Expert:  Joel Kalman replied 2 months ago.

What is the make and model of your husband's computer? What is the computer operating system?

Customer: replied 2 months ago.
hp envy x360windows 10
Customer: replied 2 months ago.
no
Customer: replied 2 months ago.
do you work for cannon
.
Customer: replied 2 months ago.
is anybody there
Expert:  Joel Kalman replied 2 months ago.

I do not work for Canon This is Just Answer, and independent information services and technical support company.

Do you need to install the MX490 printer on your husband's computer for the first time?