How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

It has a foreign language that I can't read. Just all of a

Customer Question

It has a foreign language that I can't read. Just all of a sudden changed
JA: What's the make/model number of your printer? How old is it?
Customer: HP Officejet Pro X476dw MFP
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: 1 hour
JA: Anything else you want the printer expert to know before I connect you?
Customer: how much do you charge
Submitted: 2 months ago.
Category: Printers
Expert:  Bhavik Joshi replied 2 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 2 months ago.
  • Press the Power button to turn on the product.
  • On the control panel, press the Setup button to open the main menu.
  • Press the Left Arrow button three times to select System setup, and then press OK . The Language option displays.
  • Press OK to open the Language menu.
  • Press the Right Arrow button to select the language that you want to display, and then press OK .
    Press the Return button twice to go back to the main menu.

Please let me know if you face any problem with it.

Customer: replied 2 months ago.
1st I cannot press the Setup button because I can't read "setup" it's in a foreign language. 2nd I just started pushing buttons to see which might be the setup button and would take me to the "Left Arrow button" and could find no left arrow button. So this was useless.
Expert:  Bhavik Joshi replied 2 months ago.

Can you please confirm the model of your printer ?

Expert:  Bhavik Joshi replied 2 months ago.

Because above instruction is provided in official website of HP for Officejet Pro X476dw printer.