Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Suddenly my printer stopped working. the computer recognises…

Customer Question
suddenly my printer stopped working...
suddenly my printer stopped working. the computer recognises that i have a printer and it says let say 3 jobs waiting than it just doesnt pribt and few min later it says error by the jobs
Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
7/31/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Ask Your Own Printers Question
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 11 months ago
i am but in not by the printer now does it matter
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

When will you be?

Ask Your Own Printers Question
Customer reply replied 11 months ago
tomorrow afternoon sometime
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Can we re-visit then?

Ask Your Own Printers Question
Customer reply replied 11 months ago
unless u want to access it yourself
Customer reply replied 11 months ago
but how do i do that as ive already paid and this is some online service. not even sure how it works
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

OK thanks

Ask Your Own Printers Question
Customer reply replied 11 months ago
what now
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

I thought we were waiting until tomorrow?

Ask Your Own Printers Question
Customer reply replied 11 months ago
how will u reach me.
Customer reply replied 11 months ago
how can i reach u later today
Customer reply replied 11 months ago
in going to thee printer in ten minutes
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

I'm here

Ask Your Own Printers Question
Customer reply replied 11 months ago
lol. now im out. till what time you in tonight
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Are you UK or USA?

Ask Your Own Printers Question
Customer reply replied 11 months ago
uk. but in up all hour's
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Ask Your Own Printers Question
Customer reply replied 11 months ago
going now to do it
Customer reply replied 11 months ago
IVE DONE IT
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Does this help?

Ask Your Own Printers Question
Customer reply replied 11 months ago
no it doesn't
Customer reply replied 11 months ago
let me explain now.
its connected to computet but when i press print it says error in the job box and than i need to cancel all jobs
Customer reply replied 11 months ago
WHATS HAPPENING
Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,959
Experience: 5+ years as Tech
Verified

I apologize that you had to wait a long time for help.

Do you still need help with your issue?

Ask Your Own Printers Question
Customer reply replied 11 months ago
gyes
Technician: Josh, Technician replied 11 months ago

Can I connect to your computer to fix the issue?

Ask Your Own Printers Question
Customer reply replied 11 months ago
it costs more i think and i didnt pay for that
Customer reply replied 11 months ago
anyone
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a new Epson 830X which I really liked. I use wi-fi
I have a new Epson 830X which I really liked. I use wi-fi connections on my Mac laptop and my Linux Box (running Ubuntu). Everything was working until suddenly the Linux box stopped printing. I get er… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Stops in the middle of printing jobs and displays an error
stops in the middle of printing jobs and displays an error message. … read more
Harry
Harry
3 satisfied customers
Getting a message that says possible print head failure, HP
Getting a message that says possible print head failure … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have a canon mg5320 and it has suddenly started acting
i have a canon mg5320 and it has suddenly started acting very strangely. It takes several minutes to even acknowledge a print job, then it prints unlimited copies of the item in question. Turning if o… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My printer never finishes printing a job. It will print one
My printer never finishes printing a job. It will print one half of the first page then the screen says receiving data, please wait and nothing happens. I have tried printing both with a cable and wir… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a Canon MG5520 Printer. It has been turning itself
Hi I have a Canon MG5520 Printer. It has been turning itself off lately after only being on for a short time. And when i try to scan something by using my laptop it stops at the processing phase and d… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
My 2 year old Brother MFC-9340CDW won't print or copy. It
My 2 year old Brother MFC-9340CDW won't print or copy. It is getting power, is online, ink cartridges full and installed correctly. It just stopped suddenly and now won't do anything. HELP!… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Need help with an HP Office Jet Pro 8600. We keep getting an
Need help with an HP Office Jet Pro 8600. We keep getting an error message saying there is a paper jam. We checked and checked all over, no paper jam. We tried unplugging and restarting it, same messa… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
i have set up my laserjet 200 as a wireless printer and it
i have set up my laserjet 200 as a wireless printer and it works for a short period and then stops accepting print jobs.… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
I have a two Macs on our wireless network printing on a Canon
I have a two Macs on our wireless network printing on a Canon MX870. Lately, the printer stops half way through jobs or just wont print at all. It says the printer isn't properly connected as the erro… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Suddenly I have "Cartridge error #1203. I removed both cartridges
Suddenly I have "Cartridge error #1203. I removed both cartridges and re-installed them as per instructions. It's still not working. What now?… read more
printerexpert
printerexpert
System Engineer
Master's Degree
1,095 satisfied customers
My printer (a Canon MX860) stopped working all of a sudden,
My printer (a Canon MX860) stopped working all of a sudden, when it had a print job to do. The warning light came on and said there was an error, and contact the Service Center. How do I do that?… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
My Canon MX330 printer stopped working. It will not copy
My Canon MX330 printer stopped working. It will not copy either. Does this indicate a problem with the printer? I tried following all the instructions for fixing error 5200 which shows up on the windo… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I had to reformat my computer recently (runs on Vista) and
I had to reformat my computer recently (runs on Vista) and my brother MFC-9420cn stopped working so I had to download the drivers .... my printer works fine but the scanner is not being recognised by … read more
printerexpert
printerexpert
System Engineer
Master's Degree
1,095 satisfied customers
canon 4800 printer is not recognised by PCI to USB card all
canon 4800 printer is not recognised by PCI to USB card all drivers installed, other devices will work with card. PCI usb card is USB 2.0 compliant. Motherboard only runs 1.1 usb standard, printer wil… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
How do I de-program my Epson Workforce 310 printer I cant
How do I de-program my Epson Workforce 310 printer? I can't stop it from printing an old job that I no longer want. I clicked on "STOP ALL JOBS" but that didn't solve the problem. with thanks, Robert … read more
FourMoores2009
FourMoores2009
Network/Security Administrator
Bachelor\u0027s Degree
13 satisfied customers
When I go to copy something it says that is copying and then
When I go to copy something it says that is copying and then the orange exclamation starts flashing and it says reload document. What am I doing wrong… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Hi there, I have an epson photo P50 printer and its stopped
Hi there, I have an epson photo P50 printer and it's stopped recognising any ink cartridges. I wasn't using the recommended ink (i'm at uni and can't afford £60 for the ink all the time - I tend to us… read more
expresshelpline
expresshelpline
Bachelor's Degree
470 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x