Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Second opinion] off line, mfc-430w, pc windows 10, off and…

Customer Question
Second opinion] off line ...

Second opinion] off line

Technician's Assistant: What's the make/model number of your printer? How old is it?

Mfc-430w

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Off and on for a year or more after cycling power sometimes goes away.

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

At rest off for a month or so

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 hour by:
7/31/2017
Technician: Russell H., Printer and Office Tech replied 11 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,796
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Is the printer registering as Offline on occasion? I take it that it is. Next thing to ask is, Is the printer configured as a Wireless or WiFi printer? or is it on a USB cable connection?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

12,796 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a brother MFC j470dw that won't print black. It was
Hi, I have a brother MFC j470dw that won't print black. It was printing black poorly and missing a lot. So after running clean cycles with no success I did a manual clean of the print head injecting a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My mg6250 will print a test page that says windows printer
my mg6250 will print a test page that says windows printer test page in blue with a blue bprinter icon but nothing else on the page. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Getting message that another computer is using my printer,
getting message that another computer is using my printer, which of course is not the case … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
After say 20 or so pages the alignment goes off to the left
after say 20 or so pages the alignment goes off to the left to nearly going off the page...I realigned the head in maintenance mode but it didn't seems to help the situation.. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My Brother MFC-L8600 CDW printer goes off-line every 24
My Brother MFC-L8600 CDW printer goes off-line every 24 hours. Each morning, I have to repeat the set- up wizard to reconnect to the internet. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Off line, mfc-430w, pc windows 10, off and on for a year or
off and on for a year or more after cycling power sometimes goes away. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I have a Brother MFC-9340CDW printer. I was getting wrinkled
I have a Brother MFC-9340CDW printer. I was getting wrinkled paper. I replaced teflon roller in fuser assembly. Old one was pretty much destroyed. Printer locked in diagnostic cycle. So I replaced the… read more
Peter GJ
Peter GJ
Senior IT Governance Project Manager
Bachelor Science and Education
17 satisfied customers
My printer keeps cycling on, when it is connected to power.
my printer keeps cycling on, when it is connected to power … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My printer is is skipping every other line for just a text
Hi there! my printer is is skipping every other line for just a text document … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I'm getting an error message that my printer is off-line.
I'm getting an error message that my printer is off-line. How do I correct that? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have an epson xp-820 printer that's almost 2 years old.
i have an epson xp-820 printer that's almost 2 years old. when it prints, most of the lines are unreadable. i have experienced this before and was told i had bad ink cartdriges. however, i've replaced… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Error code 5010 when trying to send a fax, Cannon MX850,
DELL PC with windows 10 have printed successfully for years … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
My printer is Brother MFC J 825 DW. used to work fine. Not
my printer is Brother MFC J 825 DW. used to work fine. Not used for about 14 months. turns on but will not produce printed copy. so I installed all new cartridges (black plus three colors). still will… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
MFC-9340CDW - Switched it off at the Front Power Button week
MFC-9340CDW - Switched it off at the Front Power Button for a week that I was away. It does not tun on when pressing on that button. Checked the power cord and connection and all OK. It did the same o… read more
Expert
Expert
18 satisfied customers
My canon printer Pixma MG 6220 will not print. It is wireless
My canon printer Pixma MG 6220 will not print. It is wireless and it will not print from my IMAC PRO. When I set it up it worked fine then suddenly it wasn't working. I keep geeting the message there … read more
printerexpert
printerexpert
System Engineer
Master's Degree
1,095 satisfied customers
I have a PIXMA MP610 (4 years old and very satisfied) which
I have a PIXMA MP610 (4 years old and very satisfied) which just quit. When I power up and have the scanner portion up, exposing the printhead, I hear the printer loading up, then the printhead lowers… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Dell Latitude E6320 with Win7 64-bit. When I try
I have a Dell Latitude E6320 with Win7 64-bit. When I try to connect a printer to the USB port, the printer connects then disconnects (goes offline.) The cycles every few seconds for awhile then stays… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
My Dell laser printer 2145 has this message System Error
My Dell laser printer 2145 has this message System Error Cycle Power 5 months old and will not operate. How can I fix it?… read more
JeffreyLDyer
JeffreyLDyer
Bachelor\u0027s Degree
243 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x