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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Off line, mfc-430w, pc windows 10, off and on for a year or

Customer Question

off line
JA: What's the make/model number of your printer? How old is it?
Customer: mfc-430w
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: off and on for a year or more after cycling power sometimes goes away.
JA: Anything else you want the printer expert to know before I connect you?
Customer: at rest off for a month or so
Submitted: 2 months ago.
Category: Printers
Expert:  Kamil Anwar replied 2 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 2 months ago.
please reply onscreen
Customer: replied 2 months ago.
I have now spent over a half hour for the what should be a simple for a trained tech.
Ido not wish to buy anything nor sign up for anything.
All I wanted was a simple answer to a simple problem. Please REMOVE me from all files you may have created on me.
Expert:  Kamil Anwar replied 2 months ago.