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It does not print the document chosen, WF 3640, 1 week,

Customer Question
It does not print...

It does not print the document chosen

Technician's Assistant: What's the brand and model of your printer?

WF 3640

Technician's Assistant: How long has this been going on with your printer?

1 week

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Yesterday

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
7/31/2017
Technician: Jason Jones, Technician replied 11 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,238
Experience: 10+ years work experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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