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Try to fax a document and I keep getting a message, "we're…

Customer Question
Try to fax a...

Try to fax a document and I keep getting a message, "we're sorry youre call can not be completed as dialed, please check your instruction manual.

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

Yes

Technician's Assistant: When did this fax issue begin?

Just today, i hardly ever use it because of the problem. so actually I've been experiencing this problem for quite sometime now

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

Not at this time

Submitted: 1 year ago.Category: Printers
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Answered in 3 hours by:
7/31/2017
Technician: Joel Kalman, Engineer replied 1 year ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,068
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 1 year ago

What is the make and model of your printer? The model name and number are displayed on the front of the printer.

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Customer reply replied 1 year ago
It's not my printer it's the fac
Customer reply replied 1 year ago
No I assume I paid $5 for nothing. I'm not paying more. I will go elsewhere thakns
Customer reply replied 1 year ago
My fax is the problem
Technician: Joel Kalman, Engineer replied 1 year ago

If you received a message about Premium Services, you can ignore it. It is sent automatically by the system.

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Technician: Joel Kalman, Engineer replied 1 year ago

I understand that your fax is the problem. Is it an all-in-one printer/copier/fax machine? If so I need the make and model of the printer. If not, I need the make and model of the fax machine.,

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Customer reply replied 1 year ago
o did. I will have to contact you Tommy morning. I'm not st home
Customer reply replied 1 year ago
Sorry I will contact you tomorrow. This smart phone is not so smart
Customer reply replied 1 year ago
It is all in one wf 2660
Technician: Joel Kalman, Engineer replied 1 year ago

Can we do this later today or this evening?

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Customer reply replied 1 year ago
Later this evening maybe. Don't know where you're located. I will not be in until 10 cst
Technician: Joel Kalman, Engineer replied 1 year ago

I am on the West Coast, 10 PM CDT would be 8 PDT here. I will look for you then.

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Customer reply replied 1 year ago
Hello
Are you still available to help me with fax
Technician: Joel Kalman, Engineer replied 1 year ago

I was unavailable this morning. I can help you now.

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Category: Printers
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