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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Paper jam. cannot get to the paper. how do I get it out,

Customer Question

paper jam. cannot get to the paper. how do I get it out
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: pixma MX532 I bought it about 1.5 years ago
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: just trying to print now. no issues
JA: Anything else you want the printer expert to know before I connect you?
Customer: I unplugged the machine for easier access
Submitted: 2 months ago.
Category: Printers
Expert:  P. Kumar replied 2 months ago.

Hello, Thank you for choosing Just Answer. My name is ***** ***** let me help you out.

I am really sorry to hear that you faced this issue. Below is a link which will show you a video of how you can remove the jammed paper.

http://ugp01.c-ij.com/ij/webmanual/Manual/W/MX530%20series/EN/UF/movie_faq.html

Please note, once you remove your paper output cover, please do not touch the clear film.

Please have a look and let me know if you are still facing any issues.

Thanks,

Kumar

Customer: replied 2 months ago.
paper has ripped off inside the unit. no access to paper at all.
Expert:  crash2199 replied 2 months ago.

I apologize that you had to wait a long time for help.

Do you still need help with your issue?

Customer: replied 2 months ago.
No fixed the situation myself. Not much help at all. Please refund my money
Expert:  crash2199 replied 2 months ago.

Sure, please call 1-***-***-****