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I HAVE A NEW COMPUTER A IMAC OS SIERA, MY PRINTER MFC-J825DW…

Customer Question
I HAVE A NEW...

I HAVE A NEW COMPUTER A IMAC OS SIERA, MY PRINTER MFC-J825DW IS OK WITH THE NEW COMPUTER BUT THE DISK TO INSTALL IS NOT SUPPORTED , AND I NEED THE PROGRAM TO PRINT ON DISK, WHAT IS THE SOLUTION?

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

MODEL MFC-J825DW

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I USE TO PRINT FROM PC , BUT NOW IT IS A MAC OC SIERA VERSION 10.12.6

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I JUST THIS NEW COMPUTER AND TRY TO INSTALL THE DISK AND THE COMPUTER TELL ME IS NOT COMPATIBLE

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

I JUST NEED A NEW DISK TO BE USED WITH MY MAC

Submitted: 11 months ago.Category: Printers
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Answered in 2 minutes by:
7/31/2017
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 730
Verified

Hello and thank you for contacting JustAnswer, my name is ***** ***** I will be happy to assist you today.

What disk is not compatible?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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