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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Brother MFC 7360N suddenly doesn't print... it wants to

Customer Question

My Brother MFC 7360N suddenly doesn't print... it wants to save docs to "Paper Port," which I know comes w/ the program but I never use it. Help!
JA: What kind of computer or device are you printing from?
Customer: Dell desktop computer.
JA: How long has this been going on with your MFC 7360N?
Customer: Just this morning - in fact, earlier I did print one page as usual.Then it started happening.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Well, as you probably know Windows 10 sometimes updates automatically. other than that, no changes have been (consciously) made by me.
JA: Anything else you want the printer expert to know before I connect you?
Customer: That's all I can think of.
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Hi there and welcome

How is your printer connecting to your computer? Via USB or wireless?

Please let me know