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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Paper (10?) sheets stuck, pixma, 3 years old, hasd a sheet

Customer Question

paper (10?) sheets stuck
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: pixma
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: 3 years old
JA: How long has this been an issue? What happened right before this popped up?
Customer: hasd a sheet stuck and was able to pull it out. reloaded paper and tried to pick up a number of sheets
JA: Anything else you want the printer expert to know before I connect you?
Customer: now stuck halfway
Submitted: 2 months ago.
Category: Printers
Expert:  John Lohr replied 2 months ago.

Hello and thank you for contacting JustAnswer, my name is ***** ***** I will be happy to assist you today.

Do you know what model your Canon Pixma is?

Customer: replied 2 months ago.
100-240V
Customer: replied 2 months ago.
cannot afford
just trying to unstuck 10 sheets of paper
Customer: replied 2 months ago.
are you coming over to pull it out
Customer: replied 2 months ago.
no that is not the same
Customer: replied 2 months ago.
i cannot find a model #
Customer: replied 2 months ago.
mg2120?
Expert:  John Lohr replied 2 months ago.

Yepp, that's it!

Now, where is the jam? In the input or output?

Customer: replied 2 months ago.
serial LFWB54434
Customer: replied 2 months ago.
input
Customer: replied 2 months ago.
half in half out
Customer: replied 2 months ago.
trying to pull back
Customer: replied 2 months ago.
won"t budge
Customer: replied 2 months ago.
nothing hanging out other side
Expert:  John Lohr replied 2 months ago.

Please do the following:

  1. Turn off the printer
  2. Unplug it
  3. Open the ink cover
  4. Remove and set the ink cartridges aside
  5. Pull the paper with both hands, careful not to tear it. You may have to pull it out in groups and not all the pages at once
Expert:  John Lohr replied 2 months ago.

Any luck?

Customer: replied 2 months ago.
Now I can't get the ink out
Expert:  John Lohr replied 2 months ago.

You might need to slide the print head over to get the ink out