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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Just finished installing an Envy 5660 and now cannot print.

Customer Question

Just finished installing an Envy 5660 and now cannot print. Taskbar shows 1 document waiting. 5660 is shown as the default printer
JA: What's the brand and model of your printer?
Customer: HP envy 5660
JA: How long has this been going on with your HP printer?
Customer: Just finished installing it.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I am still using windows 7 (cause I hate 10)
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  John Lohr replied 2 months ago.

Hello and thank you for contacting JustAnswer, my name is ***** ***** I will be happy to assist you today.

IS your printer wired or wireless?