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I have a brother mfc-j825dw printer and mfc-6490cw. Until…

Customer Question
I have a brother...

I have a brother mfc-j825dw printer and mfc-6490cw. Until last week I was able to print wirelessly from both of my computers to both printers. Then after a storm knocked out my router which I replaced, I can't print from either computer to the 825. The 825 printer recognizes my modem an prints out a connection ok message. I reloaded the software on my laptop and get an on screen message that says the software cannot find any internet connections. I can still print from my desktop to my 6490.

Technician's Assistant: How are you connecting to your MFC-J825DW: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

I haven't. I just reinstalled from original disk on my laptop

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

If wireless fails for the 825, what kind of usb wire could I use?

Submitted: 1 year ago.Category: Printers
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Answered in 5 minutes by:
7/31/2017
Technician: Jason Jones, Technician replied 1 year ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,763
Experience: 10+ years work experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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