Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I need help with my printer drum. It is a MFC-7340. USB. No…

Customer Question
I need help with...

I need help with my printer drum. It is a MFC-7340

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

No idea

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
7/31/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Ask Your Own Printers Question
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 8 months ago
Ready
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Ask Your Own Printers Question
Customer reply replied 8 months ago
Done
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Please start back up and tell me If the error clears

Ask Your Own Printers Question
Customer reply replied 8 months ago
It did not
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

OK - what code does it give you with it?

Ask Your Own Printers Question
Customer reply replied 8 months ago
Drum Error. I have replaced the drum and toner so both are new.
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

The following error messages will continue to appear if the drum counter was not reset when you replace the drum unit with a new one.

  • Replace Drum
  • Drum End Soon
  • Drum Near End
  • Drum Stop

To clear these error messages, you need to reset the drum counter as instructed below.

If you want to clear an error message related to the toner replacement, click here to see how to clear an error message after you replaced the toner cartridge.

Please follow the steps below to reset the drum counter.
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

The Brother machine has separate consumables the toner cartridge and the drum unit. Verify you replace only the drum unit and not the toner cartridge. If you want to know their difference, refer to "What is the difference between the toner cartridge and the drum unit?"

Please reset the drum counter only when you replace the drum unit. If you reset the drum counter during the life of the drum unit currently being used, the remaining drum life will not be displayed accurately.

  1. Make sure that the machine is turned on.
  2. Open the front cover.

     

  3. Press Clear or Clear/Back on the control panel. 
    NOTE: The layout of a control panel differs depending on the model, but the Clear or Clear/Back button is located on the right side of the LCD screen as shown in illustration.

     

  4. Do one of the following.
    • If your Brother machine has a numeric keypad:
      Press 1 to reset the drum counter.
    • If your Brother machine doesn't have a numeric keypad:
      Press the Up Arrow Key to reset the drum counter.
  5. When the LCD shows Accepted, close the front cover.
Ask Your Own Printers Question
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Assuming you did the reset checklist from their website?

Ask Your Own Printers Question
Customer reply replied 8 months ago
It won't allow me to access options. I hit the button and nothing happens
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Sounds like a hardware issue, is it under warrenty?

It usually $100 of the time works when you do that.

Ask Your Own Printers Question
Customer reply replied 8 months ago
Not sure. It is 7 years old? How long is the warranty generally?
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

3 years.

I am stuck here, I will opt out for another epxert to have a go.

Ask Your Own Printers Question
Customer reply replied 8 months ago
It's fine. I'm just going to replace it.
Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 44,732
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

Can you remove the drums and toner and clean out the areas where they go using a damp cloth (make sure to first unpllug the printer from the power)

then let it dry for 10 minutes, put the drum and toner back in and power it on.

Tell me if it then functions please.

Ask Your Own Printers Question
Customer reply replied 8 months ago
Did not work
Technician: Richard, Technician replied 8 months ago

ok, when you replaced the Drum, did you put a new one in it?

Ask Your Own Printers Question
Technician: Richard, Technician replied 8 months ago

Thanks

It is the internal mainboard that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Ask Your Own Printers Question
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 44,732
44,732 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
We were using the HP ink replacement on our HP Officejet Pro
We were using the HP ink replacement on our HP Officejet Pro 6830 model and cancelled it do to bad cartridges being delivered to us. Now that we are back buying them, the printer suddenly had the blue ink cartridge not work anymore. The cartridge is full and aligned. Why does it not get recognized and work? … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
59 satisfied customers
I cannot find any info for changing ink in the epson
I cannot find any info for changing ink in the epson workforce WF-3640 … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
59 satisfied customers
I have an HP laser CP1215 and the computer connection does
I have an HP laser CP1215 and the computer connection does not work with my new laptop pavilion. Is there an adapter available? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I recently bought a new HP Office jet pro 6968. The previous
I recently bought a new HP Office jet pro 6968. The previous Hp printer had a black stripe running down the middle of the page. So it was recomended that I toss the old one and buy a new one. I have a… read more
John
John
Computer Science Engineer
Bachelor's Degree
5,094 satisfied customers
INK tank full contact service departmnt, MX882, 2days, last
INK tank full contact service departmnt JA: What's the brand and model of your printer? Customer: MX882 JA: How long has this been going on with your printer? Customer: 2days JA: When did you last upd… read more
Mike Taylor
Mike Taylor
42 satisfied customers
My 8630 HP printers shows error message that the paper
my 8630 HP printers shows error message that the paper feeder is jammed, but no jam is found … read more
Harry
Harry
1,427 satisfied customers
I have an Epson Stylus CX6000. It won't print. The display
I have an Epson Stylus CX6000. It won't print. The display says "Please contact Epson" and give an E-90 code. I called Epson and they just said it was a mechanical problem and referred me to a we sign… read more
Steve Asher
Steve Asher
AAS Network Infrastructure
59 satisfied customers
My printer says it isnot connnected. how do I get it to
my printer says it isnot connnected. how do I get it to connect to computer? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
I just changed the black ink cartridge and I don't know how
I just changed the black ink cartridge and I don't know how to make it get lined up. I have the canon pixma 2100. … read more
Sheri
Sheri
Bachelor\u0027s Degree
423 satisfied customers
Whenever I send a document through the "air" to my Epson
Whenever I send a document through the "air" to my Epson 640, the default printer directions include a paper size for an envelope. This is not something I can use. It also includes to print in color. … read more
Harry
Harry
1,427 satisfied customers
Canon powershot a496 gives me a "lens error"nd won't extend
canon powershot a496 gives me a "lens error"nd won't extend lens. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I have a Epson WP-4530 that I cannot get to scan. It prints
I have a Epson WP-4530 that I cannot get to scan. It prints fine from word docs but with the usb plugged into my MacBook Pro the scanning window always pops up saying I'm not connected. I don't get it… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
My printer .I changed the ink and it stopped working.The
my printer .I changed the ink and it stopped working.The green light and the resume light are flashing … read more
Donna French
Donna French
Bachelor of Science
49 satisfied customers
My MFC-J475DW printer is not printing very well. USB. Don't
My MFC-J475DW printer is not printing very well. JA: How are you connecting to your MFC-J475DW: wirelessly or by USB? Customer: USB JA: When did you last update the printer driver software? Customer: … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
My PIXMA MG5320 printer doesn't seem to be working tonight.
My PIXMA MG5320 printer doesn't seem to be working tonight. I have just written a letter on my Mac, sitting immediately next to the printer, and the printer won't do the job. … read more
Fran
Fran
IT Consultant
Associate Degree
170 satisfied customers
How do replace the ink cartriges in an hp offfice jet pro
how do replace the ink cartriges in an hp offfice jet pro 5720 … read more
Harry
Harry
1,427 satisfied customers
Printer not printing. Error Code 0x97. ink cartridges are
Printer not printing. Error Code 0x97. ink cartridges are ok. I have turned printer off and on twice. No change. Is it time for a new printer. Printer is WorkforceWF-3640. … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
21 satisfied customers
Nothing prints with the black. How do I do that I have a
do you mean where the cartridge goes in to the holder? I hav wiped down the black … read more
Richard
Richard
Technician
44,732 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x