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Printing all black pages, konica minolta pagepro 5650en 5yrs…

Customer Question
Printing all black pages ...

Printing all black pages

Technician's Assistant: What's the make/model number of your printer? How old is it?

Konica minolta pagepro 5650en 5yrs old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since last week. paper jam

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

I already changed the toner

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
7/31/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 11 months ago
Ready
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 11 months ago
It a switch for on and off
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Hold it to off.

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Customer reply replied 11 months ago
Ok
Customer reply replied 11 months ago
Now what
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Reconnect it and tel me if it works

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Customer reply replied 11 months ago
No
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Most likely a hardware fault.

When was it purchased?

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Customer reply replied 11 months ago
5yrs ago maybe
Customer reply replied 11 months ago
now what
Customer reply replied 11 months ago
Hello
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

I'm checking the service logs, it is probrably a hardware issue.

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Customer reply replied 11 months ago
Got anything?
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Not really, there is not much left to try

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Customer reply replied 11 months ago
I want my money back!!!!!
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Flagged for refund

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