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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The printer is not finding the wifi connection. I have

Customer Question

The printer is not finding the wifi connection. I have another Epson printer that is color hooked up and that works fine. I am using the brother as the main printer but it will not find the connection.
JA: What Epson model do you have?
Customer: TN630 the monocronic
JA: How long has this been going on with your Epson printer?
Customer: The Epson printer is fine it is the Brother that will not connect
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 2 months ago.

Please offer the request and I will accept it

Customer: replied 2 months ago.
It still is not working
Expert:  Richard replied 2 months ago.

But it has not been 10 minutes... can you do the instructions exactly as I specified?

Customer: replied 2 months ago.
It had been unplugged for 24 hours and just plugged it in when I contacted you
Expert:  Richard replied 2 months ago.

Thank you for clarifying that

What is the make and model of your wifi router?

Customer: replied 2 months ago.
Arris TG862
Expert:  Richard replied 2 months ago.

Thanks

On the back of it is a reset button, hold it in for 5 seconds then release.

Wait 5 minutes then tell me if the printer now sees the router please

Customer: replied 2 months ago.
It is not working
Expert:  Richard replied 2 months ago.

Thanks

If you connect it to the computer via the USB cable, does it then connect?