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I have a HP Officejet 6500A printer, colour seems to be

Customer Question
I have a HP...

I have a HP Officejet 6500A printer, colour seems to be printing but black is so faint I can'r read it. I have done all of the diagnostic tests and cleaned printer heads numerous times. (there is plenty of black ink showing, alongside of colours - all about equally half full but must say I am using up printer heaps of cartridge colour doing all these tests. Can you advise me what to do. Meta

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

It is probably about 2 years old and has fairly frequent use. Model 6500A, officejet

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC. I don't know what is meant by operating system

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing much, but same thing happened two weeks ago, and cleaning heads twice seemed to fix problem, and printer was normal till yesterday when I needed to print something. Once again black did not work(red did) = was prsinting a document in black with red banner at top of document

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

Just why it wont print black , even though black colour cartridge is half full

Submitted: 11 months ago.Category: Printers
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Answered in 2 hours by:
7/31/2017
Technician: Dustin, Printer Repair Specialist replied 11 months ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,238
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Technician: Dustin, Printer Repair Specialist replied 11 months ago

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

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Customer reply replied 11 months ago
I have had help at home and resolved the problem with my printer, thank you, Meta
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