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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am trying to set up my new wireless printer. When entering

Customer Question

Hi, I am trying to set up my new wireless printer. When entering the password ***** the modem, it allows only 5 digits
JA: When did you last change your Wi-Fi password?
Customer: using passwork from wifi modem
JA: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?
Customer: yes
JA: Anything else you want the network expert to know before I connect you?
Customer: the onscreen setup indicates a password ***** of 5-25 characters is acceptable, but only allows 5 to be input...and this is incomplete
Submitted: 2 months ago.
Category: Printers
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris