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Won't print from lap top screen. will copy ok. mic-

Customer Question
Won't print from lap...

Won't print from lap top screen. will copy ok.

Technician's Assistant: What's the make/model number of your printer? How old is it?

Mic-

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mic-j470dw

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

6 mos. or so

Submitted: 6 months ago.Category: Printers
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Answered in 1 minute by:
7/30/2017
Technician: SorenX, Technician replied 6 months ago
SorenX
SorenX, Technician
Category: Printers
Satisfied Customers: 2,229
Experience: Over ten years experience troubleshooting printers.
Verified

Hi, my name is ***** ***** I'll be happy to help you today!

What kind of computer do you have? And what happens when you try to print?

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Customer reply replied 6 months ago
mac book pro. it just kicks out blank paper. ink is full.
Technician: SorenX, Technician replied 6 months ago

Okay, in that case I'll need to opt out of the question and open it up for a Mac Expert to assist you. You'll be notified when there's another reply.

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Technician: Electronics Pete, Engineer replied 6 months ago
Electronics Pete
Category: Printers
Satisfied Customers: 19,150
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hello,

My name is***** will try my best to help you with your question.

Can you try installing the latest print driver from the Brother website and let me know if that works?

http://support.brother.com/g/b/downloadtop.aspx?c=us_ot&lang=en&prod=mfcj470dw_us_eu_as

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Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 19,150
19,150 Satisfied Customers
Experience: HNC Computing; Large format and multifunction printer expert

Electronics Pete is online now

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