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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer will only go to fax. I do not need the fax

Customer Question

My printer will only go to fax. I do not need the fax function at all, but I do need to print. Everytime there is an update my Word is messed up.
JA: Are your device's other functions (printing, copying, scanning, etc.) working fine?
Customer: I don't know, but I think so.
JA: When did this fax issue begin?
Customer: this afternoon when I came to do my transcription.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.