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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can not get my wireless printer to setup correctly. My

Customer Question

I can not get my wireless printer to setup correctly. My laptop keeps saying that the printer is not found.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: EPSON XP-830, bought it in May
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have been trying to get it to print for a week. I got a new router.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Md. Sadique replied 2 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

Expert:  Md. Sadique replied 2 months ago.

Do you have your Wireless network SSID name and the password?

Customer: replied 2 months ago.
I know my wireless name and password
Customer: replied 2 months ago.
hello
Expert:  Md. Sadique replied 2 months ago.

On your printer control panel > select home

Expert:  Md. Sadique replied 2 months ago.

Then select setup.

Customer: replied 2 months ago.
it is on home
Expert:  Md. Sadique replied 2 months ago.

Select Setup option, then using the arrow keys select "Network Settings".

Customer: replied 2 months ago.
I have already done that and it is connected to my wireless network
Expert:  Md. Sadique replied 2 months ago.

Would you like me to remote into your computer and work on the issue directly?

Customer: replied 2 months ago.
The problem I am having is getting the pc to set up the printer
Customer: replied 2 months ago.
no
Expert:  Md. Sadique replied 2 months ago.

Secure remote will help me to understand what exactly the problem is.

Customer: replied 2 months ago.
do you work for Epson?
Customer: replied 2 months ago.
are you there
Expert:  Md. Sadique replied 2 months ago.

We are JustAnswer and we are not related to EPSON in any way.

Customer: replied 2 months ago.
I will contact Epson, good bye
Expert:  Md. Sadique replied 2 months ago.

We support all Brands of printers and help our customers with their printer issues.