Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.
HiSorry for the delay, we are busy and I've just got to your question. Can you let me know when you're ready to look at this and we will make a start.ThanksKris
Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds. Let me know done RegardsKris
OK - try it now tell me If its better?
Is it connected to a PC? Windows or mac?
Can I connect and run some tests?
How old is the printer?
As you've already done the reset it sounds like a hardware issue, it would be cheaper for you If you replaced the printer and did not get it serviced. I can get prices for various different parts but you're looking at around $300 as these units are no longer "in-life"Note: Can you please rate me at the top so I am credit with my time, 5/5 gives me most credit and would be much appreciated. Thanks.
Note: Can you please rate me at the top so I am credit with my time, 5/5 gives me most credit and would be much appreciated. Thanks.