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Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 2843
Experience:  IT Manager at Wood Group PSN
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The print quality is not good, i am getting a shadow, almost

Customer Question

hi the print quality is not good, i am getting a shadow, almost double letters, some lines are looking like they are in bold and then the next line is not. So the print quality is very uneven. This printer is now 2 years old. Any ideas?
Submitted: 2 months ago.
Category: Printers
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
anytime, i'm at my computer and printer.
Expert:  Kris R replied 2 months ago.

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Customer: replied 2 months ago.
no need for a remote connection as i can follow along.
Expert:  Kris R replied 2 months ago.

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds. Let me know done RegardsKris

Customer: replied 2 months ago.
ok that is done, and i pressed ok as it came back on and asked me to
Expert:  Kris R replied 2 months ago.

OK - try it now tell me If its better?

Customer: replied 2 months ago.
no, no change.
Expert:  Kris R replied 2 months ago.

Is it connected to a PC? Windows or mac?

Customer: replied 2 months ago.
laptop windows
Expert:  Kris R replied 2 months ago.

Can I connect and run some tests?

Customer: replied 2 months ago.
not for $39
Customer: replied 2 months ago.
its a company computer so i can't let you
Expert:  Kris R replied 2 months ago.

How old is the printer?

Customer: replied 2 months ago.
maybe 2 years
Expert:  Kris R replied 2 months ago.

As you've already done the reset it sounds like a hardware issue, it would be cheaper for you If you replaced the printer and did not get it serviced.
I can get prices for various different parts but you're looking at around $300 as these units are no longer "in-life"
Note: Can you please rate me at the top so I am credit with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

Customer: replied 2 months ago.
thanks for your time!
Expert:  Kris R replied 2 months ago.

Note: Can you please rate me at the top so I am credit with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

Customer: replied 2 months ago.
Sorry, i found my info elsewhere for free on a disussion board so i won't rate you at all.
Expert:  Kris R replied 2 months ago.

OK thanks.