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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I hjave an error code 5011 on my MG 2420, yes Canon Mg 2420,

Customer Question

I hjave an error code 5011 on my MG 2420
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: yes Canon Mg 2420
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: windows pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: started yesterday
JA: Anything else you want the printer expert to know before I connect you?
Customer: no that's it
Submitted: 2 months ago.
Category: Printers
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris