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The red error light on my MF8280Cw flashes when I try to…

Customer Question
The red error light...

The red error light on my MF8280Cw flashes when I try to print. The screen informs me (incorrectly, I believe) that my yellow cartridge is empty. I'm trying to print in black and white, however, so that shouldn't make any difference, should it?

Technician's Assistant: What's the make and model of your printer, and can you guesstimate how old it is?

As i mentioned in my question, my printer is an MF8280Cw, and it's less than 2 years old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC, Windows 10, Creators Update.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It happened just today and nothing happened before it started.

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

Yes. If the printer won't print in color just because it believes one of the color cartridges is empty, should that affect the black-and-white performance? And if it does, how do I override it?

Submitted: 11 months ago.Category: Printers
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Answered in 15 minutes by:
7/30/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 11 months ago
Please forget about this. I'll solve it (or not) myself. Sorry to have bothered you.
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

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