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There's a 5040 error code, therefore I cannot even do setup.

Customer Question
There's a 5040 error...

There's a 5040 error code, therefore I cannot even do setup

Technician's Assistant: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?

Yes. PIXMA MX490 series 492

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

HP15 Don't know what operating

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I was following steps on getting started. I'd put ink cartridges

Submitted: 11 months ago.Category: Printers
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Answered in 3 minutes by:
7/30/2017
Technician: UranIT, Network Administrator replied 11 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

How old is the printer?

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Technician: UranIT, Network Administrator replied 11 months ago

Do you still require assistance on the issue?
Will be waiting for your reply.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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