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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 11203
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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My printer says print in one cartridge mode and only prints

Customer Question

my printer says print in one cartridge mode and only prints black and white. 2 days ago I changed the color ink today I CHANGED THE BLACK INK. How do I get it to print with both colors?
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: Envy 7645 I am using 62XL
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac I don't know what operating system means It is yosemite
JA: How long has this been an issue? What happened right before this popped up?
Customer: It said i needed to load paper but I was loading paper glossy paper for pictures.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

Expert:  Russell H. replied 2 months ago.

One of the cartridges is not being detected as present. Try re-seating each cartridge, one at a time, firmly, then close up the printer, and see if it clears the error. Then try pulling the plug on the printer while it is On, waiting 10 minutes, and trying again.

The printer must detect the new cartridges fully before exiting Reserve Mode or Single Cartridge Mode.

Expert:  Russell H. replied 2 months ago.

If the printer cannot detect the new cartridges as a whole, all of them, then it will stay in One Cartridge Mode or Single Cartridge mode. If swapping and checking and re-seating the cartridges has no result to get it out of One Cartridge mode, not even with shutting off the printer for several minutes or longer and turning it On again, the printer might be defective, perhaps. (And if so, if within 1 year of purchase date, contacting HP about it and putting in a defective-within-warranty claim, for free service-repairing under warranty terms, would be the right thing to do.)

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