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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I HAVE A PT1880 THAT HAS THE WORD "BOOTS" STUCK ON SCREEN

Customer Question

I HAVE A PT1880 THAT HAS THE WORD "BOOTS" STUCK ON SCREEN AND I CAN NOT CLEAR IT. THE WORD PRINTS OUT ON ALL LABELS .
JA: What's the brand and model of your printer?
Customer: PT1880
JA: How long has this been going on with your printer?
Customer: ABOUT A WEEK. I HAVE CALLED FOR HELP FROM BROTHER AND NONE OF THEIR INSTRUCTIONS WORK. ONE TECH INSISTED THERE WAS A WORD "CODE" ON THE MACHINE. THERE IS NO WORD "CODE".
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I DIDN'T KNOW ANYTHING ABOUT UPDATING THIS UNIT.
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO THANKS
Submitted: 2 months ago.
Category: Printers
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

I apologize for the long wait for a response.

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