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I HAVE A PT1880 THAT HAS THE WORD "BOOTS" STUCK ON SCREEN…

Customer Question
I HAVE A PT1880...

I HAVE A PT1880 THAT HAS THE WORD "BOOTS" STUCK ON SCREEN AND I CAN NOT CLEAR IT. THE WORD PRINTS OUT ON ALL LABELS .

Technician's Assistant: What's the brand and model of your printer?

PT1880

Technician's Assistant: How long has this been going on with your printer?

ABOUT A WEEK. I HAVE CALLED FOR HELP FROM BROTHER AND NONE OF THEIR INSTRUCTIONS WORK. ONE TECH INSISTED THERE WAS A WORD "CODE" ON THE MACHINE. THERE IS NO WORD "CODE".

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I DIDN'T KNOW ANYTHING ABOUT UPDATING THIS UNIT.

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

NO THANKS

Submitted: 1 year ago.Category: Printers
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Answered in 2 hours by:
7/30/2017
Technician: Josh, Technician replied 1 year ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,292
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 1 year ago

I apologize for the long wait for a response.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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