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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Problem with Epson ultrachrome hdx ink prints differently on

Customer Question

problem with Epson ultrachrome hdx ink prints differently on Epson ultra premium presentation paper matte and ultrasmoothe fine art paper
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: surecolur p5000
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: just started printing with them today. 10 prints.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
We are here now.
Customer: replied 2 months ago.
This system is not working for us. we want to cancel our subscription.
Expert:  Kris R replied 2 months ago.

Are you sure?

Customer: replied 2 months ago.
Thank you for taking care of this.
Expert:  Kris R replied 2 months ago.

Flagged to moderator