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My printer goes offline when I don't use it for a month or…

Customer Question
My printer goes offline...

My printer goes offline when I don't use it for a month or so. The problem I'm having is I don't know how to get in back online once it's offline. I'm also looking for a new multifunction black and white printer and don't know what is right for me.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

I think it's HL2340DW

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

That's been one of my problems. I don't have a computer. I'm using an ASUS Chromebox. But like I said, it worked just fine in the past and the only problem is the printer keeps going offline when it isn't used and I don't know what to do to get it back online.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing happened. I just didn't use the printer for a few weeks and no matter what I do it won't print because it says printer is offline.

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

Can't think of anything else.

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
7/30/2017
Technician: R Hefner, Computer Engineer and Instructor replied 11 months ago
R Hefner
R Hefner, Computer Engineer and Instructor
Category: Printers
Satisfied Customers: 104
Experience: Solution Engineer
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 11 months ago
Okay I'm waiting for your reply.
Customer reply replied 11 months ago
I'm not happy with your service. I would like a refund. I have received no information or help from you in any way. Therefore, you failed to provide a service for me. So please credit my account for whatever you have charged me.
Technician: R Hefner, Computer Engineer and Instructor replied 11 months ago

I would like to know if the printer is on, do you have lights on the printer

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Technician: R Hefner, Computer Engineer and Instructor replied 11 months ago

What operating system do you have? This will depend on the instructions to make the printer be back online?

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Customer reply replied 11 months ago
I don't want your help, thank you. After seeing how this service works I don't wish to participate and would like my money refunded.
Technician: R Hefner, Computer Engineer and Instructor replied 11 months ago

In order to complete your refund, please visit the following site:

http://ww2.justanswer.com/contact-us

Or you can call 1(###) ###-####/p>

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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