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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Where do my scanned documents go for an epson wf-3620? It is

Customer Question

where do my scanned documents go for an epson wf-3620?
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: It is about a year old and it is an Epson WF-3620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, not sure, maybe windows 7?
JA: How long has this been an issue? What happened right before this popped up?
Customer: We just don't scan that often. I tried to look up the document by date and can't find it anywhere.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, that is it.
Submitted: 2 months ago.
Category: Printers
Expert:  UranIT replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
May I connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it while you watch.

Expert:  UranIT replied 2 months ago.

Do you still require assistance on the issue?
Will be waiting for your reply.