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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Photos are printing with pink stripes evenly throughout

Customer Question

Photos are printing with pink stripes evenly throughout image
JA: What's the make/model number of your printer? How old is it?
Customer: Canon MP970 Series Version 12.4 (543.2)
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC OS 10.12.5 (16F73)
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's been an issue for less than a year but over 5 months. I just quit what I was trying to do the first time. This is the second time I've tried to print photos and this time it's within a booklet that will include text. I tried printing a page without the text and it didn't make any difference.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Nothing else - just what I need to do to correct the problem. I didi put the printer through all the cleaning operations yesterday.
Submitted: 2 months ago.
Category: Printers
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.