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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I recently bought a ENVY 7645 printer. I sometimes need to

Customer Question

I recently bought a ENVY 7645 printer. I sometimes need to FAX from the printer. This printer needs a analog converter to work with a digital phone line. OMihai stuff was purchased but can't get it set up. Solutions? Dr. Gray (###) ###-####JA: Are your device's other functions (printing, copying, scanning, etc.) working fine?
Customer: yes yes
JA: When did this fax issue begin?
Customer: came that way
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi

Sorry for the delay, we are busy and I've just got to your question.

Can you let me know when you're ready to look at this and we will make a start.

Thanks

Kris