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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Koica bizhub c600 that just started printing dark

Customer Question

I have a Koica bizhub c600 that just started printing dark prints. Technician can't get here until Monday. Konica bizhub
JA: What's the make/model number of your printer? How old is it?
Customer: Konica Minolta Bizhub C6000, 5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac using Fiery Command Workstation
JA: How long has this been an issue? What happened right before this popped up?
Customer: I replaced black toner yesterday, but it worked fine. Just started this morning.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No - just that I need this fixed ASAP. We have 2000 orders that need to go out by Tuesday, and the tech can't get here until Monday.
Submitted: 2 months ago.
Category: Printers
Customer: replied 2 months ago.
I was under the impression my question would be answered immediately, not "within a day"
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris