How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have a Koica bizhub c600 that just started printing dark

Customer Question

I have a Koica bizhub c600 that just started printing dark prints. Technician can't get here until Monday. Konica bizhub
JA: What's the make/model number of your printer? How old is it?
Customer: Konica Minolta Bizhub C6000, 5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac using Fiery Command Workstation
JA: How long has this been an issue? What happened right before this popped up?
Customer: I replaced black toner yesterday, but it worked fine. Just started this morning.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No - just that I need this fixed ASAP. We have 2000 orders that need to go out by Tuesday, and the tech can't get here until Monday.
Submitted: 2 months ago.
Category: Printers
Customer: replied 2 months ago.
I was under the impression my question would be answered immediately, not "within a day"
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.