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I have a Koica bizhub c600 that just started printing dark…

Customer Question
I have a Koica...

I have a Koica bizhub c600 that just started printing dark prints. Technician can't get here until Monday. Konica bizhub

Technician's Assistant: What's the make/model number of your printer? How old is it?

Konica Minolta Bizhub C6000, 5 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac using Fiery Command Workstation

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I replaced black toner yesterday, but it worked fine. Just started this morning.

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

No - just that I need this fixed ASAP. We have 2000 orders that need to go out by Tuesday, and the tech can't get here until Monday.

Submitted: 1 year ago.Category: Printers
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Customer reply replied 1 year ago
I was under the impression my question would be answered immediately, not "within a day"
Answered in 11 minutes by:
7/29/2017
Technician: Kris R, Computer Hardware Engineer replied 1 year ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Technician: Kris R, Computer Hardware Engineer replied 1 year ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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