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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a new computer, MacBook. I am having problems

Customer Question

I have a new computer, MacBook. I am having problems connecting, via Wi-Fi. Any ideas?
JA: Does your network appear in the Wi-Fi list on your MacBook?
Customer: Yes
JA: Which lights are solid and which are blinking on your router?
Customer: Main and WiFi, not WPS
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
Ready now, chatting ok no remote assistance
Customer: replied 2 months ago.
No to Remote assistance
Expert:  Kris R replied 2 months ago.

Can you tell me error it is giving you please?

Customer: replied 2 months ago.
There is no error noted it just doesn't connect wirelessly to my printer
Expert:  Kris R replied 2 months ago.

OK - but it is connected to the internet etc? Correct?

Customer: replied 2 months ago.
Correct
Customer: replied 2 months ago.
Are you there?