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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a HP envy 4520 printer can not set it up to my

Customer Question

I have a HP envy 4520 printer can not set it up to my computer via wireless connection
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: it is around 1 year old and it is a envy 4520 model
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: windows10
JA: How long has this been an issue? What happened right before this popped up?
Customer: computer kept going off line went to security trouble shot the problem it went and reset the computer since then when i try to print something a window opens listing options ex documents etc
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

do you know the password ***** the wifi router

Customer: replied 2 months ago.
Customer: replied 2 months ago.
I do
Expert:  Michelle replied 2 months ago.

please follow these steps on the printer

  1. On the printer control panel, touch the Wireless icon .

    The Wireless screen displays.

  2. Touch the Settings icon .

  3. Touch Wireless Setup Wizard

  4. let me know what options you get next