How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 18096
Experience:  HNC Computing; Large format and multifunction printer expert
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

Epson 11880 installed a new print head and no ink flows,

Customer Question

epson 11880 installed a new print head and no ink flows
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: 2009 epson 11880 64 in wide stylus pro
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac os
JA: How long has this been an issue? What happened right before this popped up?
Customer: this is the 2nd print head from Epson that they tech thinks it is just a bad batch of heads
JA: Anything else you want the printer expert to know before I connect you?
Customer: there in no ink coming out on the test pattern
Submitted: 2 months ago.
Category: Printers
Expert:  Electronics Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 2 months ago.

Try slightly squeezing the ink cartridges when installed to help the flow of ink through the new printhead.

Also try running a few self-cleans and let me know if that works?

Customer: replied 2 months ago.
probably need a Pump Cap Assembly..just not pulling ink
Expert:  Electronics Pete replied 2 months ago.

Ok, try the pump cap and let me know how it goes.