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The upper impression rollor leaves a on the paper how do I…

Customer Question
The upper impression rollor...

The upper impression rollor leaves a mark on the paper how do I clean that rollor

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

HL-3170 cdw

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just all of asudden noticed it I am not aware of anything happening

Submitted: 1 year ago.Category: Printers
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Answered in 5 minutes by:
7/28/2017
Technician: Kris R, Computer Hardware Engineer replied 1 year ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Technician: Kris R, Computer Hardware Engineer replied 1 year ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 1 year ago
I am waiying
Customer reply replied 1 year ago
just tell me what to do
Technician: Kris R, Computer Hardware Engineer replied 1 year ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done this will reset them closed and clear them up
Regards
Kris

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Customer reply replied 1 year ago
Then what?
Technician: Kris R, Computer Hardware Engineer replied 1 year ago

Then try and tell me If it has improved and we can take it from there

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Customer reply replied 1 year ago
I looks to me like the roller needs to be removed and cleaned
Technician: Kris R, Computer Hardware Engineer replied 1 year ago

OK I will opt out so a roller expert can assist you faster.

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Technician: Josh, Technician replied 1 year ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,196
Experience: 5+ years as Tech
Verified

I apologize for the long wait for a response.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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