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I REPLACED TYHE TONER ANDC ALL IT WILL DO IS PAPER JAM!

Customer Question
I REPLACED TYHE TONER...

I REPLACED TYHE TONER ANDC ALL IT WILL DO IS PAPER JAM!

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

IMAGE cLASS mf6180 2006

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

CHANGED TONER CARTRIDGES

Technician's Assistant: Anything else you want the camera expert to know before I connect you?

NOT A CAMERA IT IS A PRINTER

Submitted: 11 months ago.Category: Printers
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Answered in 22 minutes by:
7/28/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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