Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My cable company changed and my printer no longer can

Customer Question
Hi, my cable company...

Hi, my cable company changed and my printer no longer can communicate by wifi

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

The model is primax 49006+.3

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

The printer is canon pixma 490

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I had everything in order until to day, I can print copies but...nothing else

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

Well I guess I lost the wireless connection

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 minutes by:
7/28/2017
Technician: Eric, Technician replied 11 months ago
Eric
Eric, Technician
Category: Printers
Satisfied Customers: 5,186
Experience: I am an Android App Developer with a strong knowledge of Personal Electronic Devices.
Verified

Hey there, my name is ***** ***** I will personally be assisting you today! I will do all I can to provide you with excellent service and answer your questions as quickly as possible. While I take a moment to read over your question, please read the following:

  • The offers you see for services like Remote Assistance or Phone Calls are not me recommending them, it is this website. If you do not wish to request one of those, then disregard them. I will let you know if I recommend we use one.
  • I am on no way credited for my assistance with you unless you rate my service before you leave. Please take just 2 seconds to rate at the top of this page before you exit :) If for any reason I have not provided you excellent service, please let me know before rating
  • When you rate, you are not rating your product, or this website. You are rating my service to you!
Ask Your Own Printers Question
Technician: Eric, Technician replied 11 months ago

Alright, so if I read that correctly, you received a new router and now your printer does not connect to the PC anymore? Am I correct in assuming the printer was connected to the PC via WiFi?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I can not get to scan to my laptot, it reads wait a minuet
pearl I just left windows xp and I don,t know how windows is foreign to me … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
It does just about everything except print. I did as much as
It does just about everything except print. I did as much as I can but nothing. Not jammed as far as I can tell. Funny, it does copy. What can be wrong? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
My MP510 has stopped printing text and won't copy a
My MP510 has stopped printing text and won't copy a document … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I recently moved. Sent my computer to a tech who installed a
I recently moved. Sent my computer to a tech who installed a 30 day trial version of Windows 10. Re-installed my PIXMA MX 490 printer. The test print to align the print heads came out fine (twice)....… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My pixma MX 452 can not fine my wifi router. My pc is a
It has worked ever sence cable company sent thr Netgear. But 3 days ago won't print grom my pc, but will print from copy, and fax works well … read more
Cody
Cody
Computer Science
2,387 satisfied customers
Just retired and moved---lost cable in the move----cannot
Just retired and moved---lost cable in the move----cannot put #s 161 in the passphrase???? MX530 … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I'm trying to connect my printer to my laptop. Canon pixma
I just got the printer two days ago for christmas. I have my laptop set up and the printer set up but just can't get the two connected together … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I purchased a canon pixma mx 492 printer which came with a
I purchased a canon pixma mx 492 printer which came with a 490 installer. I cant finish the set up. At the point where it attempts to print a test page, a second window informs me the "printer is doin… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
We have a Canon MP 490 connected to a Mac desktop. It seems
We have a Canon MP 490 connected to a Mac desktop. It seems to be stuck in Copy mode. Attempts to print bring up "Printer not Connected" message.. We have checked all wire and cable connections and re… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I cannot get my printer to print. I know my toner is low but
I cannot get my printer to print. I know my toner is low but it still wont work … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Non 3 weeks ago and it worked fine.....now today it says
non 3 weeks ago and it worked fine.....now today it says that it is off line....bought to take a hammer to it!!!! … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Printer and computer won't connect, Canon PIXMA 490, MAC, We
Printer and computer won't connect JA: What's the exact make and model of your printer, and can you guesstimate how old it is? Customer: Canon PIXMA 490 JA: What kind of computer are you printing from… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
It seems to have lost connection with the computer. Sign
It seems to have lost connection with the computer. Sign reads "printrt ready, but won't print. HELP! … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My canon printer Pixma MG 6220 will not print. It is wireless
My canon printer Pixma MG 6220 will not print. It is wireless and it will not print from my IMAC PRO. When I set it up it worked fine then suddenly it wasn't working. I keep geeting the message there … read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
Hello! I have a Canon Pixma MP 490 and now I cant copy.
Hello! I have a Canon Pixma MP 490 and now I can't copy. It be nothing on the paper, but I can print everything. What's wrong?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
What Canon all-in-one printer replaced the Canon Pixma MP830.
What Canon all-in-one printer replaced the Canon Pixma MP830. I've had my MP830 for about 4 years and loved it, but lost power and have everything to bring power back up, but nothing worked. I ordered… read more
Richard
Richard
Retired
Associate Degree
1,396 satisfied customers
Hello, I have just bought a Canon MG6150 printer. I am trying
Hello, I have just bought a Canon MG6150 printer. I am trying to install it to my Toshiba Lap top running on Windows 7. I cannot get the unit to connect to the ether. I have turned off and turned on a… read more
bbl242003
bbl242003
Federal
Master\u0027s Degree
Good morning I have a Canon PIXMA MP220 Printer which is
Good morning I have a Canon PIXMA MP220 Printer which is wireless. I can use it successfully on my IMac, but for some reason it no longer shows on my wifes MacBook. This has only been the case since I… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x