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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I moved to Florida and cannot get my iPad or pgc laptop to

Customer Question

I moved to Florida and cannot get my iPad or pgc laptop to wirelessly connect with my HP printer. The printer says it is set up for wireless and this all worked before the move.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Model 6500 APlus about 3-4 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I have an iPad that is 1 1/2 years old and laptop is hp pavilion dv7-6c95dx
JA: How long has this been an issue? What happened right before this popped up?
Customer: since I moved into new home two weeks ago. It was never an issue at previous home in NY
JA: Anything else you want the printer expert to know before I connect you?
Customer: I've tried everything I can think of
Submitted: 2 months ago.
Category: Printers
Expert:  John Lohr replied 2 months ago.

Hello and thank you for contacting JustAnswer, my name is ***** ***** I will be happy to assist you today.

  1. You're certain that the printer is connected to the correct network?
  2. Your iPad/ Laptop are on the same network?
  3. Have you reinstalled the drivers on your laptop?
Customer: replied 2 months ago.
The printer works s connected to the Comcast modem. Laptop and iPad also on that modem as I can access internet on both. Haven't reinstalled drivers.???
Customer: replied 2 months ago.
No thanks. Can't you just tell me what I need to do?
Expert:  John Lohr replied 2 months ago.

Please ignore that message as the website automatically sends it.

Let's uninstall and reinstall the drivers. What version of windows is on your laptop?

Customer: replied 2 months ago.
Windows 10 I believe. Would the issue be that I haven't yet unpacked and connected the iMac to this new modem? It was the main computer and will be again .
Expert:  John Lohr replied 2 months ago.

That's not an issue. One moment while I locate the drivers for you

Expert:  John Lohr replied 2 months ago.

Please go here and download the top one by clicking the orange "Download" button. Once downloaded do not run that file yet.

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-6500a-e-all-in-one-printer-series-e710/4083974/model/4083870

Before running the file do the following:

  1. Click the folder icon at the bottom of your desktop
  2. Click "This PC" on the left side
  3. At the top, click "Uninstall or change a Program"
  4. In the Search bar type HP
  5. Uninstall anything that seems printer related. If you have any questions on what might be printer related let me know
Customer: replied 2 months ago.
I see nothing specifically for printer
Customer: replied 2 months ago.
Hp3dbdrivegiard, hp application assistant, hp cool sense,,ho documentation are first four in list
Customer: replied 2 months ago.
Hp power manager? Hard to know which are for laptop and what might be for printer
Customer: replied 2 months ago.
Forgive my fat fingers misspelling
Expert:  John Lohr replied 2 months ago.

Sorry for the delay, they seem to all be for the laptop. None say anything about "6500" ?

Customer: replied 2 months ago.
Nope.
Customer: replied 2 months ago.
my iPad doesn't see the printer at all
Expert:  John Lohr replied 2 months ago.

Go ahead and run that file we downloaded. It should walk you through ensuring the printer is set up properly also

Customer: replied 2 months ago.
What file did we download?
Expert:  John Lohr replied 2 months ago.

The link I sent you

Customer: replied 2 months ago.
I give up. Thanks anyway
Expert:  John Lohr replied 2 months ago.

Did you run the file that I sent you?