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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 20199
Experience:  5+ years as Tech
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I need to change the scanner belt of my Konica bihub C35 and

Customer Question

I need to change the scanner belt of my Konica bihub C35 and I don't know where I must fix it!!!
JA: What's the make/model number of your printer? How old is it?
Customer: July 2013
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: when forgot to lock the copier before moving it
JA: Anything else you want the printer expert to know before I connect you?
Customer: no, I just need to know where I have to fix the belt. I sse one side but I don't know the other side
Submitted: 2 months ago.
Category: Printers
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
I am ready
Expert:  Kris R replied 2 months ago.

Can you give me the serial number please?

Customer: replied 2 months ago.
AOED943600*
Customer: replied 2 months ago.
The part number
is A121PPONO2
Customer: replied 2 months ago.
A121021302490
Customer: replied 2 months ago.
OK ?
Customer: replied 2 months ago.
HELLO KRIS
EXACT SERIAL NUMBER IS *****
CAN YOU GIV ME AN ANSWER PLEASE
Expert:  crash2199 replied 2 months ago.

I apologize for the long wait for a response.

Do you still need help with your issue?

Customer: replied 2 months ago.
OF COURSE !
Expert:  crash2199 replied 2 months ago.

Are you trying to fix the issue yourself or are you looking for someone to fix it for you?

Customer: replied 1 month ago.
myself
Expert:  crash2199 replied 1 month ago.

Do you already have the replacement belt?

Customer: replied 1 month ago.
IT S YET INSTALL
Expert:  crash2199 replied 1 month ago.

Remove ADF (4 screws, one core, disconnect one connector)
Remove top of scanner unit (with platen glass) (10 screws)
Remove screw from shaft at front right corner of scanner unit, where the belt attaches on the right.
(this will allow access to the screw mounting the scanner belt in place)
Lift the image reading unit from the rear shaft (it will lift freely), swing it over toward the front of the machine.
Pay attention to how the belt is routed on the gears beneath the image reading unit.
Remove screw from far right end of scanner belt, lift belt off of plastic post to remove the belt itself.
Repeat for left side of belt.

Install new new scanner belt with the spring on the left post, reinstall screw, routed around the gears exactly as the old one, slip eyelet of new belt over post on right side of scanner unit, reinstall screw.
Return image reading unit to its proper horizontal position, manipulate it back and forth to see if the belt is staying on the gears. If so, move on to reinstalling scanner unit top (with platen glass) and ADF. If not, recheck the mounting position of the belt on the gears until you have it right.

Expert:  crash2199 replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.