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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The printer was working fine,its a hp officejet Pro 6968.It

Customer Question

The printer was working fine,its a hp officejet Pro 6968.It says off line and wont print
JA: How are you connecting to your OfficeJet: wirelessly or by USB?
Customer: wirless
JA: When did you last update the printer driver software?
Customer: Don't remember
JA: Anything else you want the printer expert to know before I connect you?
Customer: The printer is 2 mouths old
Submitted: 2 months ago.
Category: Printers
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris