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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Tried to print 2007 word doc and my 7520 printer would not

Customer Question

Tried to print 2007 word doc and my 7520 printer would not print. Now have error with 6 print instructions in queue. Want to cancel these, and convert old docs so they can print.
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: Wireless
JA: When did you last update the printer driver software?
Customer: dont
JA: Anything else you want the printer expert to know before I connect you?
Customer: dont know when updated but printed regular docs fine yesterday
Submitted: 2 months ago.
Category: Printers
Expert:  Bryan replied 2 months ago.

Hi, my name is ***** ***** I'll be assisting you today.

Just to clarify, are you running Windows XP, Vista, 7, 8 or 10?

Please reply at the box below; thank you.