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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My brothers printer 7820 has a 1/2 wide ink smudge down the

Customer Question

my brothers printer 7820 has a 1/2 wide ink smudge down the paper. New toner cartridge and have new drum, It gets worse with each sheet of paper printed.
JA: What kind of computer or device are you printing from?
Customer: brothers 7820N
JA: How long has this been going on with your 7820?
Customer: a few days. Cleared up for a while, now getting worse
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Its relatively new computer - 6 months.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, but I don't want to join anything and have a monthly fee. I just need this problem solved.
Submitted: 2 months ago.
Category: Printers
Expert:  John Lohr replied 2 months ago.

Hi, my name is ***** ***** I will be happy to help you today.

Have you tried cleaning the print head yet?

Customer: replied 2 months ago.
I don't know how to do that
Expert:  John Lohr replied 2 months ago.

I'm going to let another expert assist you today

Customer: replied 2 months ago.
where is the print head and how do I get to it?
Expert:  crash2199 replied 2 months ago.


How old is the printer?

Customer: replied 2 months ago.
probably 5 - 6 years
Expert:  crash2199 replied 2 months ago.

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase the same printer on eBay for around $70.