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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a paper jam and need to print tonight, make and model

Customer Question

i have a paper jam and need to print tonight
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: make and model nb epson xp420
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: acer veritonpc
JA: How long has this been an issue? What happened right before this popped up?
Customer: been working all day has just stopped keeps printing blank paper
JA: Anything else you want the printer expert to know before I connect you?
Customer: and there is now paper in the printer thats jamed
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Hi there and welcome

Are you able to still see the paper in the printer that is jammed? Or you believe you have removed it all?

Please let me know